We want you to be fully satisfied with your purchase. Below is our Return and Refund Policy:

1. Return Eligibility

If you’re not completely satisfied with your purchase, we offer a return window of 7 days from the date of delivery. The product must be in its original condition, unused, and with all original tags and packaging.

2. How to Return

To initiate a return, please contact us at [email protected] with your order details and reason for return. We will guide you through the return process.

3. Refunds

Once we receive and inspect the returned product, we will process your refund. As our payment method is Cash on Delivery (COD), refunds will be made in the form of store credit for future purchases or, at our discretion, a refund to your bank account.

4. Non-returnable Items

Certain items such as custom or personalized products may not be eligible for return. Please check the product details before purchasing.

5. Shipping Costs

The cost of returning an item is borne by the customer, unless the return is due to a defect or error on our part. In such cases, Hugo Nomad will cover the return shipping charges.

For any return or refund queries, contact us at [email protected].